Effective Communication Skills: Acknowledge Emotions Before Solving Problems
Lead Change Blog
JULY 1, 2011
Posted in Best of Blogs Series Recently, I was working through an issue with another person. They were distressed over the results of a process that affects both of us. I helped to create the process. I have authority to change the process if necessary. And I have knowledge of the system to troubleshoot and fix a fair number of problems. [.] Effective Communication Skills: Acknowledge Emotions Before Solving Problems.
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