Chart Your Course

OCTOBER 29, 2012

What is your business’ most valuable resource? Its location? Its size? Its technology? Hardly. Despite the value of all of these factors, the resource with the most potential to elevate and drive your business is its people. Whether it’s the people on your front line or your back end, employee satisfaction leads to customer satisfaction, which leads to a business’ success.

Training 264

Training Retail Resources Magazine 264

Chart Your Course

OCTOBER 2, 2012

As the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to leave. Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether they stay or go.

Customer Loyalty 189

Customer Loyalty Human Resources Insurance Loyalty 189

Chart Your Course

OCTOBER 9, 2012

Three Steps to Create Optimism in the Workplace. If you talk about optimism, you’ll find no shortage of quotes, clichés, proverbs or stories to guide you. Optimism is the original American dream: the hope of every student, new parent, entrepreneur, fledgling small business or politician. It’s why we root for the underdog or follow a good football, baseball or soccer game.

Chief Executive Officer 185

Chief Executive Officer Bureaucracy Motivation Innovation 185