2012

Chart Your Course

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Employee Appreciation The Wegman Way

Chart Your Course

What is your business’ most valuable resource? Its location? Its size? Its technology? Hardly. Despite the value of all of these factors, the resource with the most potential to elevate and drive your business is its people. Whether it’s the people on your front line or your back end, employee satisfaction leads to customer satisfaction, which leads to a business’ success.

Training 264
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Interstate Battery Company: God, Car Batteries, Race Cars and the Family

Chart Your Course

Interstate Battery Company. God, Car Batteries, Race Cars and the Family. In my mind, a good boss is someone who acknowledges important life-changing events such as a death in the family, a birth of a child, or an illness. In one of my scrapbooks is a note from my father’s boss congratulating him on my birth. Today some might call this intrusive or outside the bounds of normal business, but it meant a lot to my family.

Company 195
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Employee Turnover – The Hidden Cost

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What is employee turnover costing you? There are many tasks involved in running a successful business. You have to understand your customer so you can provide a product people want. You have to watch your competitors and seek to always adapt to changes in the market, and innovate for solutions. A successful business is always looking for ways to cut costs and increase revenues, so they can grow their profits.

Cost 192
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Zappos | Creating a Great Place to Work

Chart Your Course

As the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to leave. Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether they stay or go.

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Three Steps to Create Optimism in the Workplace

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Three Steps to Create Optimism in the Workplace. If you talk about optimism, you’ll find no shortage of quotes, clichés, proverbs or stories to guide you. Optimism is the original American dream: the hope of every student, new parent, entrepreneur, fledgling small business or politician. It’s why we root for the underdog or follow a good football, baseball or soccer game.

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La Rosa’s Pizzeria: Putting People First

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Gregory P. Smith. . The service and food industry probably has the lowest retention and highest turnover of all the industries in the United States. The reasons for this are varied, but a lot of it can be attributed to low pay, long hours, weekends and a workforce that is perceived to be low caliber and/or low skill. Rightly or wrongly, this leads to an industry facing constant turnover and managers who find themselves frustrated and in some cases reluctant to make fundamental change to the way

Quality 170
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Navigator Newsletter #180

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PERSONAL NOTE FROM THE LEAD NAVIGATOR. Creating a Great Place to Work. As the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to leave. Pay and benefits are important, but many people are choosing happiness, meaningful work and job satisfaction as the most important criteria as to whether they stay or go.