Effective Listening Traits
Eric Jacobson
AUGUST 29, 2011
In a couple weeks, AMACOM, a division of the American Management Association , will release Michelle Tillis Lederman's new book, The 11 Laws of Likability. I'm nearly finished reading the advance copy AMACOM sent me and will post a book review soon. In the meantime, here are some great reminders from Lederman's book on listening -- what to do and what not to do to be a leader who's an effective listener : Do : Maintain eye contact.
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