Eric Jacobson

SEPTEMBER 28, 2011

Inspirational leadership wisdom today came from Bahram Akradi, the CEO of Life Time Fitness. From that health club's monthly fitness magazine, Experience Life , Akradi says: Once we get comfortable in our habitual patterns, we may fail to notice when they have outworn their useful purpose, or when new alternatives might serve us better. Once you've encountered a second way of seeing things, you're more likely to entertain the possibility of a third and fourth way, too.

Magazine 66

Magazine CEO Leadership Skills 66

Eric Jacobson

SEPTEMBER 28, 2011

My favorite takeaways from Renee Evenson's newest book, Customer Service Management Training 101 , are her tips for how to teach employees to effectively interact with customers : Make a good first impression by smiling, making eye contact, maintaining an open and relaxed demeanor and keeping facial expressions friendly. Project a positive attitude by being helpful, interested, trustworthy, reassuring, respectful and reliable.

Team 56

Team Open-book Tips Project 56