Wed.Dec 28, 2011

Eric Jacobson

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What Southwest Airlines Taught Us This Year

Eric Jacobson

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. The lessons provide good tips for business leaders. If you missed the full list, here are some of the highlights: Invent your own culture and put a top person in charge of it. A crisis can contain the germ of a big idea.