February, 2010

Eric Jacobson

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Use This Six-Step Approach For Discussing Poor Performance

Eric Jacobson

As a leader, the time will come when you will have to speak with an employee about his or her poor performance. Here are six steps that will guide you through that process: Tell him what performance is in need of change and be specific. Tell him how his actions negatively affect the team. Let the discussion sink in. Set expectations of performance improvement and timeframe, and get his agreement on the desired outcome.

Process 50
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Make These Part Of Your Routine

Eric Jacobson

Here are some good tips for leading a successful business operation from the handy booklet " 144 Ways To Walk The Talk " by Eric Harvey and Al Lucia: Involve your team in setting standards that are achievable but also require everyone to stretch their knowledge and skills. Remember that regardless of what you say, it is the performance you're willing to accept that becomes your true standard.

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Try These "Best Companies" Practices

Eric Jacobson

Fortune magazine published its annual list of " 100 Best Companies " list earlier this month. Here are some of the things the companies on that list are doing to attract and retain employees. Many of these programs and activities take little to no investment. But, they all can only happen when there's strong leadership at the company's helm. Try some of these in your workplace this year: Mentoring programs, especially for new employees Volunteer opportunities/days Lunches with the CEO or preside

Company 50
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Persuade To Lead

Eric Jacobson

My favorite book about leadership is " The Leadership Test " by Timothy R. Clark. You can read it in an hour and its message will guide you through your entire career. Here are some important points from the book that are particularly powerful: Leadership is the process of influencing volunteers to accomplish good things. The spectrum of influence ranges from manipulation to persuasion to coercion.

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Drive Your Success

Eric Jacobson

Drive your leadership success by: Funding what makes your business unique and valuable Not rushing to cut prices Hiring talented castoffs from competitors Being seen and being seen often by your team Making decisions in a timely manner Using a story to put situations in context.

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Jump-Start Your Business

Eric Jacobson

As a leader in your business, try these ideas to give your business a jump-start: Ask for ideas from employees in all parts of your business. Don't ask for ideas only from your product development or marketing departments. Be sure all employees clearly understand your vision and the mission of your business. Brainstorm ways to take advantage of your strengths.

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Button Up Your Crisis Management Program

Eric Jacobson

It's too early to make a final judgment about Toyota's handling of its current automobile recall, but it's not too early for all business leaders to check to be sure they have a crisis management program in place. Sadly, most businesses don't have a plan. Or, don't have a plan that is up-to-date, comprehensive and/or flexible. With a crisis management program, you: Forecast potential and most likely/probable crises Plan in advance for how to deal with them Document your sequential, step-by-step