May, 2011

Eric Jacobson

article thumbnail

Book Review: Conflict 101

Eric Jacobson

Handling conflict is one of the most difficult things a leader has to deal with. Unfortunately, conflict in the workplace is inevitable. In fact, research shows that 42 percent of a manager's time is spent addressing conflict. And, over 65 percent of performance problems are caused by employee conflicts. Managers new in their leadership role typically have had little to no training on how to deal with conflict.

Books 75
article thumbnail

How To Be A Good Coach. How To Be A Bad Coach.

Eric Jacobson

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee. He explains that good coaches help performers by: Keeping them focused. Giving them objective, helpful feedback. Acting as a sounding board for new approaches. Identifying blind spots that may be holding the performer back. Reinforcing key values, principles, and behaviors that improve performance.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Author Gathers Reasons Why Employees Leave For Updated Book

Eric Jacobson

Overland Park, KS-based author Leigh Branham is conducting a survey called," Decision-to- Leave " Post-Exit Survey. He will incorporate the collected data into an updated and revised version of his popular book, The 7 Hidden Reasons Employees Leave , first published in 2005. Survey respondents are asked to share with Branham the real reasons they chose to leave a previous job.

Books 62
article thumbnail

How To Select A Good Executive Coach

Eric Jacobson

When a leader or manager is considering using an executive coach, Marilyn O'Hearne , Master Certified Coach in the Kansas City metro area, said that person should at a minimum: Make sure the coach is certified and subscribes to a code of ethics. Ask for referrals about the coaches you are evaluating. Read testimonials on websites and on LinkedIn about the coaches.

article thumbnail

Former Verizon Wireless CEO Teaches Leadership Lessons In New Book

Eric Jacobson

Former Verizon Wireless CEO Denny F. Strigl offers a revealing insight into how he led the company in his new book, Managers, can you hear me now? -- co-authored by Frank Swiatek. Strigl shares all the skills and techniques he used at Verizon to shape the company's corporate culture where he says he: Built trust, respect and integrity Reinforced priorities Drove accountability Managed distractions Set a mindset of success Created a culture of performance Each chapter of the 202-page book include

article thumbnail

How To Build Trust

Eric Jacobson

You can't lead if your employees, team or followers don't trust you. Building trust takes energy, effort and constant attention to how you act. To help build trust, follow these 16 tips , recommended by author Susan H. Shearouse: Be honest Keep commitments and keep your word Avoid surprises Be consistent with your mood Be your best Demonstrate respect Listen Communicate Speak with a positive intent Admit mistakes Be willing to hear feedback Maintain confidences Get to know others Practice empath

How To 62
article thumbnail

Dig Deep For Ideas

Eric Jacobson

The next time you are looking for ideas for how to grow revenue, streamline processes and procedures and/or reduce expenses, dig deep within your organization. Don't ask only your direct reports for their suggestions. Instead, ask everyone at all levels. Some of the best ideas will come from your lower and mid-level employees who are interacting with your vendors, customers and co-workers every day in the very areas that, if improved, could make the most dramatic impact.

Report 56