Eric Jacobson

MARCH 28, 2012

If you don't want to get your speech off to a bad start, the communications experts at Speechworks suggest you: Don't apologize (particularly about your anxiety or lack of preparation. Apologies put your audience on the defensive. Don't start by telling a joke (which may not be all that funny, or is irrelevant, or that may even be offensive to someone in your audience).

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Audience Management Leadership 78

Eric Jacobson

MARCH 22, 2012

Start planning now for this year's National Volunteer Week, April 15-21. That's the week when nonprofit organizations throughout the U.S. will celebrate and honor their volunteers. If you are not already volunteering, what a great time to start. Make a commitment to yourself to start volunteering before that week starts! And, if you are a workplace leader who supports a volunteer program at your business, you already know that by encouraging employees to give back to your community you are: buil

Teamwork 78

Teamwork Incentives Commitment Motivation 78

Eric Jacobson

MARCH 27, 2012

Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. So, here's a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organization's customer service via the phone: 1.

How To 72

How To Reference Efficiency Information 72

Eric Jacobson

MARCH 11, 2012

Entitlement is "killing your business," says author Brad Hams. And after more than 15 years working with hundreds of companies, Hams says he knows "that the vast majority of employees addicted to entitlement actually want to engage, want to contribute, and feel much better about themselves when they are in an environment that requires them to do so.

Incentives 72

Incentives Environment Learning-by-Doing Finance 72

Eric Jacobson

MARCH 1, 2012

I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA lives by: Exceed customer expectations Live the Golden Rule (treat others with courtesy and respect) Be a leader Participate and contribute Pursue excellence Work as a team Share knowledge Keep it simple (make it easy for customers to do business with us and for us to work together) Listen and communicate Have fun Too many companies don't make it simple for their customers to do business

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Examples Insurance Price Participative 67

Eric Jacobson

MARCH 11, 2012

"From Tylenol's textbook handling of product tampering to Toyota's troublesome automobile recalls, how a company recovers from crisis can mean continued business success or bankruptcy," explains author Jim Moorhead. In his new book, The Instant Survivor -- Right Ways to Respond When Things Go Wrong , Moorhead presents a four-step, crisis survival kit to show leaders how to weather professional, and personal, crises.

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Crisis Management Crisis Media Public Relations 66

Eric Jacobson

MARCH 18, 2012

Too often, we think of only external customer service, and forget about the need for excellent internal customer service. No matter what type of business, organization or team you lead, remind your team members/ employees of the need for and importance of internal customer service. Similar to external customer service, that means employees/team members should: 1.

Politics 57

Politics Team Organization Skills 57

Eric Jacobson

MARCH 17, 2012

Much sought after executive coach Joel Garfinkle reveals his signature PVI model -- Perception, Visibility, and Influence in his new book, Getting Ahead, Three Steps to Take Your Career to the Next Level. According to Garfinkle, you need to take the fate of your career in your hands and not leave it in someone else's hands. And you do that by: Creating the right image for yourself Increasing your public profile across your organization Exerting influence by driving change and inspiring people In

Career 56

Career How To Executive Coaching Competitive Advantage 56

Eric Jacobson

MARCH 13, 2012

The one thing that's common to all successful people: They make a habit of doing things that unsuccessful people don't like to do -- Michael Phelps The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask -- Peter Drucker It is amazing what you can accomplish if you do not care who gets the credit -- Harry S.

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Drucker Leadership Influence Succession 56

Eric Jacobson

MARCH 10, 2012

The CEO Endurance World Championship is a made-for-TV event covering six grueling stages of competition from September 13 - 16, 2012 , and featuring 25 top CEOs that combine success in business with a healthy and fit lifestyle. Each of the six stages is designed to test the CEOs - mixing strategy with endurance - and at the same time be very entertaining to watch.

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CEO Film Participative Goal 56

Eric Jacobson

MARCH 10, 2012

A big thanks to Human Capital Institute (HCI) for including my blog on management and leadership in its list of the Best Blogs - Talent 2011. HCI is a global association for talent management and new economy leadership, and a clearinghouse for best practices and new ideas. Its network of expert practitioners, Fortune 1000 and Global 2000 corporations, government agencies, global consultants and business schools contribute a stream of constantly-evolving information, the best of which is organize

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HCI Blog Human Capital Talent Management 56

Eric Jacobson

MARCH 7, 2012

As stated in the new book, The Connectors , today's quote by Carl W. Buehner is: "They may forget what you said, but they will never forget how you made them feel.".

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Books Leadership 56

Eric Jacobson

MARCH 1, 2012

"A man should never be ashamed to say he has been wrong, which is but saying in other words that he is wiser today than he was yesterday.".

Management 62

Management Leadership 62

Eric Jacobson

MARCH 17, 2012

Why do so many teams and groups fail to perform --achieving compromise at best and gridlock at worst? According to best-selling author Les McKeown , the problem lays in conflicting personality types: the Visionary with big ideas and little execution. the Processor who insists on putting every detail through a system, slowing things. down the Operator who just wants to end the meeting and get back to the "real work.

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Books Review Magazine Entrepreneur 70