August, 2012

Eric Jacobson

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10 Ways To Be A Better Listener

Eric Jacobson

Being a good listener is absolutely essential to being an effective leader. When you really listen, you : Remember names and facts correctly. Hear "between the lines." Show respect. Learn more about what's going on within your workplace. Here are 10 tips on how to be a better listener : Look at the person who's speaking to you. Maintain eye contact.

Tips 101
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14 Attributes of Great Coaches

Eric Jacobson

Today, I am pleased to share a guest post from Garret Kramer of InnerSports LLC about how to be a great coach: 14 Attributes of Great Coaches By Garret Kramer, Author of Stillpower: Excellence with Ease in Sports and Life There are many, many coaching manuals and books on the market today. Unfortunately, virtually all of them provide an external blueprint or "positive" guide to successful coaching and leadership.

Sports 98
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Leadership And Customer Service, Marriott Style

Eric Jacobson

The next time you stay at a Marriott hotel look in the nightstand drawer for Marriott's booklet that highlights its milestones and tells the Marriott story. In the booklet, you'll find the following 12 ways that Marriott practices good leadership AND customer service : Continually challenge your team to do better. Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

Hotels 95
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15 Quotes For Leaders From Phelps, Cosby, Drucker, Truman And Others

Eric Jacobson

Some of my favorite quotes for leaders are: A good leader takes a little more than his share of the blame, a little less than his share of the credit -- Arnold H. Glasgow I praise loudly, I blame softly -- Catherine II of Russia Honest disagreement is often a good sign of progress -- Mohandas Gandhi A long dispute means that both parties are wrong -- Voltaire The least questioned assumptions are often the most questionable -- Paul Broca The best way to predict the future is to invent it -- Alan

Drucker 95
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11 Reasons To Do Employee Exit Interviews

Eric Jacobson

Don't be the guy in the picture when an employee leaves your company. Instead, conduct exit interviews and surveys. Leigh Branham explains in his book, The 7 Hidden Reasons Employees Leave , what the most favorable conditions are for conducting the interviews and surveys. And, if you need convincing to read the book, take a look at these 11 best reasons for listening and gathering the data when an employee leaves: Bringing any "push-factor" root-cause reasons for leaving to the surface.

Survey 94
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How Storytelling Captivates, Convinces And Inspires Employees And Customers

Eric Jacobson

Three months into my first job out of college my boss brings me into the company cafeteria and tells me things just aren’t working out. He states a few things he likes about my work. Then, he details a longer list of what he doesn’t like. I’m surprised. Worried I’ll lose my first real job. And, scared. I wonder, how will I tell my parents I’ve been fired from my first job.

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11 Ways To Make E-Mail In The Workplace More Effective

Eric Jacobson

Are you leading an organization where e-mail communication is ineffective? Here are some wise guidelines that Verizon Wireless has used to promote effective, efficient and responsible e-mail use within its company. You can find these guidelines in the book, Managers, Can You Hear Me Now? , written by Denny F. Strigl, former CEO and President of Verizon Wireless.