Eric Jacobson
OCTOBER 2, 2012
Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder. So, here's a checklist that is primarily from sales expert and author Paul R. Timm that you can use to evaluate your organization's customer service via the phone: 1.
Eric Jacobson
OCTOBER 11, 2012
As a leader, the time will come when you will have to speak with an employee about his or her poor performance. Here are six steps that will guide you through that process: Tell him what performance is in need of change and be specific. Tell him how his actions negatively affect the team. Let the discussion sink in. Set expectations of performance improvement and timeframe, and get his agreement on the desired outcome.
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Eric Jacobson
OCTOBER 15, 2012
42 Rules For Getting Better At Getting Better is the sub-title of the new book, Practice Perfect. This is an interesting book because it is co-authored by three teachers and clearly it's a book for and about teachers. But, as the authors remind us, as leaders, we are also teachers. And, that's why Practice Perfect is a valuable read for everyone who wants to help their employees grow and excel through practice.
Eric Jacobson
OCTOBER 31, 2012
Because Dr. Rodger Dean Duncan delivers so much timely, straight-forward and relevant wisdom in his new book, Change-friendly Leadership , reading it is like talking with your trusted best friend. Or, listening to your favorite teacher. Or, soaking in the thoughts from your respected mentor. That's why you'll want to spend plenty of time reading the book.
Eric Jacobson
OCTOBER 27, 2012
In their new book, Rapid Realignment , authors George Labovitz and Victor Rosansky, reveal the most common responses from thousands of managers and workers when they were asked to think of the best boss they ever had, and then answer the question: " What did that person do to qualify as your best boss ?" And, those most common responses were : My best boss listened!
Eric Jacobson
OCTOBER 27, 2012
From Paul Smith's new book, Lead With A Story , here are the 10 reasons for embracing storytelling as a business tool: Storytelling is simple Storytelling is timeless Stories are demographic-proof Stories are contagious Stories are easier to remember Stories inspire Stories appeal to all types of learners Stories fit better where most of the learning happens in the workplace Stories put the listener in a mental learning mode Telling stories shows respect for the audience Smith goes on to say tha
Eric Jacobson
OCTOBER 9, 2012
Today, I share some of my favorite quotes from Kevin Cashman's new book, The Pause Principle. "What sleep is to the mind and body, pause is to leadership and innovation." "Managers assert drive and control to get things done; leaders pause to discover new ways of being and achieving." "Managers require competency to drive results; leaders embody character to build a compelling, sustainable future.
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