Eric Jacobson

AUGUST 14, 2009

Have you noticed how many more companies are providing better customer service right now? Many have beefed up their service primarily to hang onto their current customers during these tough economic times. I've noticed it. Particularly during the past six months while shopping and communicating with businesses over the phone. More are addressing me by name, thanking me for my business and asking how else they can help me.

Long-term 50

Long-term Team Skills Company 50

Eric Jacobson

AUGUST 13, 2009

A manager who can't make a decision or who can't make a timely decision will frustrate his/her employees. Equally bad, a lack of decision will impede the progress of the manager's team. Some managers make endless requests for data as a way to postpone their having to make a decision. Employees end up spinning in circles, slicing and dicing the information far beyond what is truly needed for the manager to make a decision.

Follow-up 50

Follow-up Information Management Team 50

Eric Jacobson

AUGUST 12, 2009

One of the most powerful and effective things a good manager can do is to lead by example. You've undoubtedly heard this many times before. But, it's surprising how often some managers don't lead by setting a good example. Try the following and my bet is most of your employees will learn to mimic your behavior: Work hard and lend a hand when deadlines are tight.

Examples 50

Examples Learning-by-Doing Power Management 50