Sat.Apr 02, 2011 - Fri.Apr 08, 2011

Eric Jacobson

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How To Increase Customer Loyalty: Act Quickly

Eric Jacobson

A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. They also say in their book, Now.Build A Great Business! , that: a slow response to a customer complaint triggers fear and anger.

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Chick-fil-A Serves Up 11 Leaders On May 6

Eric Jacobson

On May 6 , the quick-service chicken restaurant chain, Chick-fil-A will serve up more than chicken. Because, that's the day when the chain's President and COO Dan Cathy brings together 10 influential leaders during a one-day leadership " Leadercast " available at hundreds of locations around the U.S. and overseas. "We desire to influence leaders at every level within an organziation.

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