Sat.May 07, 2011 - Fri.May 13, 2011

Eric Jacobson

article thumbnail

Book Review: Conflict 101

Eric Jacobson

Handling conflict is one of the most difficult things a leader has to deal with. Unfortunately, conflict in the workplace is inevitable. In fact, research shows that 42 percent of a manager's time is spent addressing conflict. And, over 65 percent of performance problems are caused by employee conflicts. Managers new in their leadership role typically have had little to no training on how to deal with conflict.

Books 75
article thumbnail

Former Verizon Wireless CEO Teaches Leadership Lessons In New Book

Eric Jacobson

Former Verizon Wireless CEO Denny F. Strigl offers a revealing insight into how he led the company in his new book, Managers, can you hear me now? -- co-authored by Frank Swiatek. Strigl shares all the skills and techniques he used at Verizon to shape the company's corporate culture where he says he: Built trust, respect and integrity Reinforced priorities Drove accountability Managed distractions Set a mindset of success Created a culture of performance Each chapter of the 202-page book include

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How To Build Trust

Eric Jacobson

You can't lead if your employees, team or followers don't trust you. Building trust takes energy, effort and constant attention to how you act. To help build trust, follow these 16 tips , recommended by author Susan H. Shearouse: Be honest Keep commitments and keep your word Avoid surprises Be consistent with your mood Be your best Demonstrate respect Listen Communicate Speak with a positive intent Admit mistakes Be willing to hear feedback Maintain confidences Get to know others Practice empath

How To 62
article thumbnail

Learning What Each Other Does Builds A Stronger Team

Eric Jacobson

Having your employees learn more about what their fellow employees do is invaluable. When everyone knows how each job/position on your team fits together, your team can accomplish so much more. Plus, the new-found knowledge drives a better appreciation for what everyone does, and proves to the team, that success comes only when all the pieces fit together like a well-oiled machine.

Team 56
article thumbnail

Leadership Quotes For The Day

Eric Jacobson

Some of my favorite quotes for leaders: A good leader takes a little more than his share of the blame, a little less than his share of the credit -- Arnold H. Glasgow I priase loudly, I blame softly -- Catherine II of Russia Honest disagreement is often a good sign of progress -- Mohandas Gandhi If you don't know where you are going, any road will take you there -- Lewis Carroll.