Eric Jacobson

SEPTEMBER 28, 2011

Inspirational leadership wisdom today came from Bahram Akradi, the CEO of Life Time Fitness. From that health club's monthly fitness magazine, Experience Life , Akradi says: Once we get comfortable in our habitual patterns, we may fail to notice when they have outworn their useful purpose, or when new alternatives might serve us better. Once you've encountered a second way of seeing things, you're more likely to entertain the possibility of a third and fourth way, too.

Magazine 66

Magazine CEO Leadership Skills 66

Eric Jacobson

SEPTEMBER 24, 2011

Within the first 100 days as a new leader in an organization, you'll want to assess your organization's risk. Authors George Bradt, Jayme A. Clark and Jorge Pedraza, in their book, The New Leader's 100-Day Action Plan (third edition due out on October 10), suggest you do your assessment using the 5Cs : Customers : First line, customer chain, end users, influencers Collaborators : Suppliers, allies, government/community leaders Capabilities : Human, operational, financial, technical, key assets C

SWOT 66

SWOT Organization How To Politics 66

Eric Jacobson

SEPTEMBER 29, 2011

Mike Brown, the founder of the Kansas City, MO company called, The Brainzooming Group , encourages business leaders to solicit feedback from their customers when creating a strategic plan. Brown once wrote in Smart Companies Thinking Bigger magazine, that you should “ ask a group of current, former and potential customers the following questions :" If you’re a current or former customer, why did you start using us?

Strategic Planning 56

Strategic Planning Planning eBook Magazine 56

Eric Jacobson

SEPTEMBER 28, 2011

My favorite takeaways from Renee Evenson's newest book, Customer Service Management Training 101 , are her tips for how to teach employees to effectively interact with customers : Make a good first impression by smiling, making eye contact, maintaining an open and relaxed demeanor and keeping facial expressions friendly. Project a positive attitude by being helpful, interested, trustworthy, reassuring, respectful and reliable.

Team 56

Team Open-book Tips Project 56