Eric Jacobson

JANUARY 9, 2012

Open Leadership author Charlene Li reminds leaders to periodically ask themselves these " open leadership skills assessment" questions : Do I seek out and listen to different points of view? Do I make myself available to people at all levels of the organization? Do I actively manage how I am authentic? Do I encourage people to share information? Do I publicly admit when I am wrong?

Leadership 83

Leadership Skills Information Management 83

Eric Jacobson

JANUARY 11, 2012

Here are some key questions to ask yourself about how to connect with your customers in today's digital age: Are we making it easy for customers to find us in their digital lives? Do we offer services and content to customers on their schedule, not ours? Do our Web services run well on any browser, smartphone, or digital interface? Can our customers use their phones and mobile devices to find us, learn about us and pay us?

Rogers 75

Rogers Public Relations Open-book Case Study 75

Eric Jacobson

JANUARY 12, 2012

Social psychologist, Heidi Grant Halvorson, wrote Succeed to help you understand how goals work, what tends to go wrong, and what you can do to reach your goals or to help others reach theirs. Because many of us may soon start struggling to fulfill our New Year's Resolutions (goals), Halvorson's book, packed with the findings from her own research, along with the most useful tips from academic journals and handbooks, is a timely read.

Goal 72

Goal Tips How To Handbook 72

Eric Jacobson

JANUARY 8, 2012

The former director of communications for McDonald's, David Grossman , now a leading consultant, speaker and author offers a free eBook about how to communicate effectively. Titled, The Leader Differential: Five Steps To Thrive (Not Just Survive) , it's ideal for any leader or manager who wants to brush up on his/her communication skills. I particularly like the parts about: How much information is enough information to communicate How to choose the best communication channel How to manage your

eBook 72

eBook Consultative Skills Industry 72

Eric Jacobson

JANUARY 7, 2012

The next time you are interviewing a candidate and you want to access their leadership skills, consider asking the candidate these questions : What personal qualities define you as a leader? Describe a situation when these qualities helped you lead others. Give an example of when you demonstrated good leadership. What is the toughest group from which you've had to get cooperation?

Armstrong 70

Armstrong Handbook Cooper Leadership Styles 70

Eric Jacobson

JANUARY 10, 2012

Business leaders who wonder whether they should conduct an employee survey should think about these five good reasons for conducting surveys, as recommended by John Kador and Katherine J. Armstrong in their book, Perfect Phrases for Writing Employee Surveys : 1. To discover what employees are thinking and doing – in a nonthreatening survey environment.

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Survey Armstrong Benchmarking Learning-by-Doing 62