Those who could make the firing decision have little contact with the individual's true work product. They have low expectations. They are waiting for someone to complain. They believe they are the only ones who see the ineptitude. They don't want to be judgmental. They see only the work that is done reasonably well. There is a family connection. MORE >>

'Take notes on what the meeting would cover if it were worthwhile. Listen for the most productive item mentioned and then see if that can be turned into something meaningful. Listen for what is not being said. Ask yourself what Theodore Roosevelt, Margaret Thatcher or Abraham Lincoln would do and act accordingly. Don''t attend in the first place MORE >>

There's a memorable story in Jonathan W. Jordan's Brothers, Rivals, Victors. America had entered the Second World War. General George Patton was running the desert training center in Indio, California and was eager to get into action. General George C. Eisenhower quickly recommended Patton. Patton was elated. He flew to Washington, D.C. George C. MORE >>

The problem that you are hired to solve is not always the problem that needs to be solved. It is important to learn early on whether the organization wants a real solution or a superficial one. Keeping clients aware of the status of a project is vital even if the report is that you're bogged down. Your most valuable product is control. MORE >>

'Great class members: Are in their seats on time. Bring a pen or pencil and a notepad. Turn off their cell phones. Are physically alert and prepared to learn. Listen for the main points. Ask short and relevant questions, if they have any. Ask for clarification if they don''t understand. Save specialized questions for after class. Take good notes. MORE >>