First Friday Book Synopsis

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Just to whet your appetite… book selections for upcoming months – (Clayton Christensen; Robert Cialdini; Tim Ferris; and other authors)

First Friday Book Synopsis

(Warning: we reserve the right to change these at any time…). Tomorrow, at the October 7 First Friday Book Synopsis: I loved the book I am presenting: The Inevitable by Kevin Kelly. Subtitled The Twelve Technological Forces That Will Shape our Future, Mr. Kelly, one of the founders of Wired Magazine, knows what he is talking… Read More Just to whet your appetite… book selections for upcoming months – (Clayton Christensen; Robert Cialdini; Tim Ferris; and other authors).

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Don Yaeger on “Great Teams”: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

Don Yaeger is a nationally acclaimed inspirational speaker, longtime Associate Editor of Sports Illustrated and author of 25 books, nine of which have become New York Times best sellers. He began his career at the San Antonio (TX) Light and also worked at the Dallas Morning News and the Florida Times-Union in Jacksonville before going… Read More Don Yaeger on “Great Teams”: Part 1 of an interview by Bob Morris.

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What Are Your Defining Moments? – A question worth pondering (Insight from Bernie Swain, What Made Me Who I Am)

First Friday Book Synopsis

You’re right. I don’t fit in here. I am not skinny or glamorous ­ and I don’t know that much about fashion. But I’m smart. I learn fast and I will work very hard. Andy Sachs to Miranda Priestly, in The Devil Wears Prada —————— So, you decide, with a sense of calling and… Read More What Are Your Defining Moments?

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Stewart D. Friedman on “Leading the Life You Want”: Part 2 of an interview by Bob Morris

First Friday Book Synopsis

In 1984, Stew Friedman joined Wharton, where he is the Practice Professor of Management. In 2001, he concluded a two-year assignment (while on academic leave) at Ford Motor Company, as the senior executive for leadership development. Total Leadership: Be a Better Leader, Have a Richer Life was published in 2008. Stew’s more recent book is… Read More Stewart D.

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Enduring Racism Comes from Somewhere – Insight from Timothy Egan, The Worst Hard Time

First Friday Book Synopsis

We read and hear such phrases as “systemic racism,” and “racism is in the very DNA.” Where do such seemingly outlandish claims come from? I have presented synopses of many books dealing with issues of race at the Urban Engagement Book Club, sponsored by CitySquare. And, the idea of “systemic” racism is about the racism… Read More Enduring Racism Comes from Somewhere – Insight from Timothy Egan, The Worst Hard Time.

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“You walk away and feel like you’ve read a book” – What can you gain from an encounter with a good book?

First Friday Book Synopsis

“You walk away and feel like you’ve read a book.” Those were the words of a person who attended my presentation this morning. I presented my synopsis of The Everything Store: Jeff Bezos and the Age of Amazon by Brad Stone for a group of professionals who work in retail. The woman who said “you… Read More “You walk away and feel like you’ve read a book” – What can you gain from an encounter with a good book?

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The six elements of good customer service/experience – The definition of “Good Customer Service/Experience” Keeps Expanding

First Friday Book Synopsis

Let’s assume that you deliver a good product or service… I have written in the past that good customer service/experience requires three elements: be competent be nice be fast It’s time to add some more elements to the formula. Now, good customer service also has to include these elements: be simple (i.e., easy to understand… Read More The six elements of good customer service/experience – The definition of “Good Customer Service/Experience” Keeps Expanding.