First Friday Book Synopsis

SEPTEMBER 23, 2011

In the Dallas-Fort Worth area, Mark Davis is one of the most popular columnists and radio hosts. He regularly contributes to the Dallas Morning News, and you can hear his program on WBAP 820 AM / 98.7 FM each weekday from 8:30-11:00 a.m. He is provocative, insightful, and usually correct. But not this time – [.].

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First Friday Book Synopsis

SEPTEMBER 23, 2011

I have read and reviewed all of Fred Reichheld’s previous books and thus was especially interested in reading his latest, The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer Driven World, co-authored with a Bain colleague, Rob Markey. It is a revised and expanded edition of Reichheld’s previous book (The Ultimate Question: [.].

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Competitive Advantage Review Books Company 80

First Friday Book Synopsis

SEPTEMBER 23, 2011

Here is an excerpt from an article by Theodore Kinni and featured by strategy+business magazine, published by Booz & Company. In it, Kinni — the co-author of Be Our Guest: Perfecting the Art of Customer Service – introduces a lesson in creating product-based customer experiences from The Method Method: 7 Obsessions That Helped Our Scrappy Start-Up Turn an [.].

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Magazine Strategy Article Productivity 75

First Friday Book Synopsis

SEPTEMBER 23, 2011

Here is an excerpt from an article written by Whitney Johnson for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * * * I had just announced to one of my dearest friends that [.].

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