Sat.Mar 12, 2011 - Fri.Mar 18, 2011

First Friday Book Synopsis

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The Parable Of The Cup Holder – The Power Of An “Unexpected Plus” (Customer Service 201)

First Friday Book Synopsis

So I was meeting with a group of account managers in a local company, helping them up their level of customer service. Good people, who know their product, their company, their customers. But they want to do better, to become better at what they do, to help their customers be much more than just satisfied [.].

Power 131
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Engagement Platforms Must Enable Co-creation

First Friday Book Synopsis

Here is an excerpt from an article written by Francis Gouillart for the Harvard Business Review blog (March 9, 2011). To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business Review’s Daily Alerts, please click here. * * * There is a major trend [.].

Trends 103
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How to Overcome Creative Blocks and Distractions

First Friday Book Synopsis

Here is an article written by Herb Schaffner for BNET (March 7, 2011), The CBS Interactive Business Network. To check out an abundance of valuable resources and obtain a free subscription to one or more of the BNET newsletters, please click here. * * * You’re on your second cup of coffee, but you can’t [.].

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Children and Poverty – Here’s a Problem Worthy of our Most Focused Attention (Eric Jensen, Teaching With Poverty in Mind)

First Friday Book Synopsis

There are people with plenty. There are others with far from plenty. The poor are always at the top of mind at the Urban Engagement Book Club (sponsored by CitySquare). Today, I am presenting my synopsis of Teaching with Poverty in Mind: What Being Poor Does to Kids’ Brains and What Schools Can Do About [.].

Books 97
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Bon Jovi May Be Right About Steve Jobs – But Don’t Blame Steve Jobs

First Friday Book Synopsis

(personal note – I have taken a few days away from blogging – and form a whole lot of other stuff. I hope to be back in full swing in a day or two…) News item (Huffington Post): Bon Jovi rips Steve Jobs for killing the music industry… “God, it was a magical, magical time. [.].

Blog 93
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HBR 10 Must-Reads on Change: A book review by Bob Morris

First Friday Book Synopsis

HBR 10 Must-Reads on Change Various Contributors Harvard Business Press (2011) This volume is one of several in a new series of anthologies of articles that initially appeared in the Harvard Business Review, in this instance from 1960 until 2006. Remarkably, none seems dated; on the contrary, if anything, all seem more relevant now than [.].

Review 93
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Getting Motivated about Motivation? I Don’t Think So!

First Friday Book Synopsis

Many of you know that I am a 12-year member of the National Speakers Association and a Past President of the North Texas Chapter. Therefore, I run in circles with all types of speakers, including the highly-paid keynote style. I found this point interesting in a article published last year in Meetings and Conventions magazine (July [.].