First Friday Book Synopsis

FEBRUARY 3, 2012

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. Which is worse: receiving a performance review, or giving one? At least with the latter you have some control. When you’re the one conducting the review, try doing [.].

Performance Review 80

Performance Review Review Stress Newsletter 80

First Friday Book Synopsis

FEBRUARY 2, 2012

Mark Miller is a business leader, best-selling author and communicator. He began his Chick-fil-A career working as an hourly team member in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, and Quality and Customer Satisfaction, and today [.].

Operations 80

Operations Quality Career Team 80

First Friday Book Synopsis

FEBRUARY 1, 2012

How do some companies generate runaway growth and extraordinary customer loyalty, even in a sluggish economy? Adrian Slywotzky, an Oliver Wyman senior partner and bestselling author, examines the unpredictable dynamics of demand creation in his latest book, Demand: Creating What People Love Before They Know They Want It. With engaging stories, Slywotzky pulls back the [.].

Slywotzky 80

Slywotzky Customer Loyalty Loyalty Company 80

First Friday Book Synopsis

FEBRUARY 1, 2012

Harvard Business Review on Aligning Technology with Strategy Various Contributors Harvard Business Review Press (2011) How and why technology should support your organization’s strategy…not the other way around This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review. Having read all of them when they [.].

Review 80

Review Technology Strategy Books 80

First Friday Book Synopsis

JANUARY 31, 2012

Inside Apple: How America’s Most Admired Company Really Works Adam Lashinsky BusinessPlus (2012) Why and how a “productive narcissist” created a “giant jumble of contradictions and paradoxes” If for whatever reasons you have not as yet — and will not — read Walter Isaacson’s biography of Steve Jobs, this would be an excellent source for [.].

Review 80

Review Books Productivity Products 80

First Friday Book Synopsis

JANUARY 29, 2012

Roadmap to Revenue: How to Sell the Way Your Customers Want to Buy Kristin Zhivago Bristol & Shipley (2011) How to determine what, when, and how prospective buyers wish to make a purchase In a sales environment in which consumers now have much more information — and thus have much more control – during the [.].

Review 80

Review Books Environment How To 80

First Friday Book Synopsis

JANUARY 29, 2012

Adam Bryant conducts interviews of senior-level executives that appear in his “Corner Office” column each week in the SundayBusiness section of The New York Times. Here are a few insights provided during an interview of Harry West, C.E.O. of Continuum, an innovation design consulting firm, says that many companies’ Web sites and office lobbies proclaim [.].

Consultative 80

Consultative Innovation Execution Company 80

First Friday Book Synopsis

JANUARY 28, 2012

Here is an excerpt from another “classic” article featured online by The McKinsey Quarterly, published by McKinsey & Company, and written by Hugh Courtney. To read the complete article, check out the abundance of other free resources, obtain information about the firm, and sign up for email alerts, please click here. * * * [.].

Uncertainty 80

Uncertainty McKinsey How To Article 80

First Friday Book Synopsis

FEBRUARY 2, 2012

Human Competence: Engineering Worthy Performance Thomas F. Gilbert Crown Business (2007) How and why the behavior engineering model “is really an outline of a performance troubleshooting sequence” Note: The comments that follow discuss the “Tribute Edition” (2007) of a book first published in 1996, after its author’s death. It is now widely viewed as a [.].

Gilbert 75

Gilbert Books Engineering Review 75

First Friday Book Synopsis

FEBRUARY 1, 2012

Here is an article written by Matthew Dixon, Lara Ponomareff, and Anastasia Milgramm for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * * * The notion of going above and beyond customer needs [.].

Review 75

Review Blog Article Resources 75

First Friday Book Synopsis

JANUARY 30, 2012

Here is the introduction to an interview of Sylvia Nasar by Rob Norton as part of “The Thought Leader Interview” series featured by strategy+business magazine, published by Booz & Company. To read the complete interview, check out other resources, sign up for free email alerts, and obtain subscription information, please click here. * * * [.].

Norton 75

Norton Magazine Strategy Resources 75

First Friday Book Synopsis

JANUARY 30, 2012

Here is another valuable Management Tip of the Day from Harvard Business Review. To sign up for a free subscription to any/all HBR newsletters, please click here. Mentors help you advance in work and life. But don’t wait for someone to take you under his wing. Seek out people who can help you. The first [.].

Mentor 75

Mentor Newsletter How To Tips 75

First Friday Book Synopsis

JANUARY 28, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011). As a business strategist, facilitator, and speaker, Andrea has led more than 250 business innovation initiatives for global corporations, entrepreneurs, and organizations including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, [.].

Entrepreneur 75

Entrepreneur Globalization Innovation Project 75

First Friday Book Synopsis

JANUARY 31, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011). As a business strategist, facilitator, and speaker, Andrea has led more than 250 business innovation initiatives for global corporations, entrepreneurs, and organizations including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, Continental Airlines, GM/OnStar, Hewlett-Packard, JP Morgan Chase, KPM

Airlines 70

Airlines Entrepreneur Globalization Innovation 70

First Friday Book Synopsis

JANUARY 30, 2012

Mass Affluence: Seven New Rules of Marketing to Today’s Consumer Paul Nunes and Brian Johnson Harvard Business Review Press (2004) Lead, Follow, or Get Out of the Customer’s Way Nunes and Johnson help to increase our understanding of an especially powerful trend in contemporary marketing: creating or increasing demand for customized products or services that [.].

Review 80

Review Books Trends Marketing 80