DISC CERTIFICATION GROUP COACHING. TRAINING PROGRAM. Live webseminar). Our DISC training programs provide you with the skills. and knowledge in using our assessments to empower. individuals, enhance team performance, employee selection. and to improve communication. Upon successful completion of the training, you may. training practice. 00-3:30 p.m. MORE >>

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy.  The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than to spend much more money replacing the unhappy ones with new customers.  It is not rocket science.  MORE >>

Recently Jack Zenger and Joseph Folkman, frequent contributors to the “Harvard Business Review”, released findings of an impressive research study focusing on men and women as leaders. Using 360-degree evaluations, they tracked the judgments of a leader’s peers, bosses, and direct reports. versus 57.7 percent difference! MORE >>

Have I lost my mind?  Yes, I am sitting on a Texas Long Horn steer!  Many people have accused me of being full of bull – now you know the truth.  The real story is I was speaking at a conference in Austin and the resort I was staying at was offering and I just could not resist.  MORE >>

Leaders do not become leaders because of an election, title or job description.  Some believe people are born natural leaders.  Some people believe managers are leaders.  These statements are far from the truth.  People become leaders when they are accepted as leaders.  The title “leader” is bestowed upon an individual–it must be earned.  MORE >>