Transforming an Ordinary Moment into a TouchPoint
Leading Blog
JUNE 8, 2011
We all have those moments when we are too busy for the people around us. But those moments are the work of leaders. Those are the moments when we can help to move things from what they are to what they could be. Campbell CEO Doug Conant said, “ To me, they’re not interruptions. They’re opportunities to touch someone and improve the situation. ” TouchPoints , by Doug Conant and Mette Norgaard, describes a new way of thinking about the work of leadership.
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