Sat.Mar 24, 2012 - Fri.Mar 30, 2012

Michael Lee Stallard

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Sympathy is NOT Empathy

Michael Lee Stallard

Connecting with people requires empathy i.e. you feel the emotion another individual feels. This is different from sympathy where you recognize the emotion but don’t feel it. In Fired Up or Burned Out , I wrote about the company Cranium and how it designs “high five moments” into its games. High five moments are times when people connect via the shared empathy of joy (remember that we define “the force of connection” as shared identity, empathy and understanding).