November, 2011

Modern Servant Leader

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Dear Joe Paterno – One Alumni’s Letter to Our Fallen Coach

Modern Servant Leader

Our Weeping Nittany Lion. Dear Joe, In addition to others, especially the victims, I am praying for you and Sue. You could not have stopped it, but you could have mitigated this catastrophe. Therefore, I want you to know, while I may not agree with the method, I must support the university’s decision to let you go. As a Christian, I forgive you.

Letter 241
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Don’t Confuse Accountability With Responsibility

Modern Servant Leader

Danger Will Robinson, Danger! One symptom of a leader caving to her own ego is one who begins to confuse accountability with responsibility. Accountability is when you own the ultimate result – pass or fail. Responsibility is when you are the one to deliver the result. Too often, I’ve seen good managers cave to their ego and confuse these roles.

Follow-up 206
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Multitasking vs. Active Listening for Your Team

Modern Servant Leader

I recently received feedback that I am multitasking too much in meetings. The perception is that I am not engaged enough. This bothers me especially because multitasking during meetings has long been a pet peeve of my own. Therefore, I’m dedicating myself to fixing this. Here’s why: A good leader serves their organization through active listening and full participation in meetings.

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Do You Need a Leadership Storm?

Modern Servant Leader

Storms that may seem destructive, often bring positive results. A leadership storm can have the same impact. A good leader that enters a bad situation (drought), needs to make tough decisions (storm), but the positive results are undeniable (growth). The Drought. Preceding storming leadership is often a drought. This drought is a time of difficult challenges and may include any of the following symptoms: 1.

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How Wall Street Behaves Like a Toddler

Modern Servant Leader

I love my toddler son, but he has a lot to learn. I love Wall Street too, but it also has a lot to learn. This analogy occurred to me while dealing with one of my son’s tantrums – our venerable icon of American capitalism often behaves like our toddlers. Some examples: I want candy! It did not matter to my son that, in the shopping cart were three new toys and an ice cream cake.

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Power of Customer Reviews Online and Why You Need Them

Modern Servant Leader

Before Online Reviews. In the old days, selling your product or service consisted of developing the item, selecting a market and screaming your message as loud and often as you could. Whether your message traveled on TV, Print or Radio, the model was consistent – a one-way message. There was no real discussion or sharing of that information or individual experiences among consumers.

Review 180
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Do You Have a Foundation of Great Experience & Culture?

Modern Servant Leader

Much of what I practice in both leadership and technology roles, I first learned early in my career. In fact, the early years of my career formed the lens through which I view most of my professional perspectives. While I have grown, adapted and expanded many perspectives since those formative years, I was fortunate to receive outstanding guidance for my foundation.

Career 178