November, 2009

QAspire

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Quotes to Energize Your Monday!

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Quotes to Energize Your Monday! Once in a month, I spend some good time reading books at Crossword. It is not only an opportunity to read/buy some great books, but also to spend some quality time with myself thinking about what I read there. The ambience at Crossword is so good for reading, I have to push myself out.

Drucker 114
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Full of Life 35

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Full of Life 35 When I see my 3 years old daughter playing in the park, jumping, dancing, smiling and completely immersed in her play, I always tell myself, “She is full of life”. When do you say that someone is full of life? When they “pour themselves” in whatever they do. When they don’t worry much about results… …but focus on efforts.

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Article Series on Quality – A Round-Up

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Article Series on Quality – A Round-Up As announced earlier , I am writing a very exciting series of articles on QUALITY over at ActiveGarage.com – it is a 12-part series that touches upon some of the most critical aspects of building a quality-centric organization culture. Here is a list of articles already posted so far, in case you have not read them.

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Announcing the article series - “QUALITYtweet”

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Announcing the article series - “QUALITYtweet&# I am glad to announce a series of articles on Quality that I will be writing at Activegarage.com. This series is a collection of 12 chosen tweets from my upcoming book “ #QUALITYtweet – 140 Bite-Sized Ideas to Deliver Quality in Every Project ” and ideas that expand 12 tweets from the book.

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What NOT to do in Customer Service 7

QAspire

Home Go to QAspire.com Guest Posts Disclaimer What NOT to do in Customer Service 7 I know I have been silent since long, thanks to hectic travel last week. I was in Helsinki (Finland) again in the past week where I met a few customers. What a learning experience it has been! When you are in a meeting with customer, you have an opportunity to: Add value to them (so much so that they pull their notepad out and start taking notes) Learn about communication, what works and what doesn’t.

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