Views on The Big Q – Quality of Design
QAspire
AUGUST 31, 2011
Quality has moved beyond the simplistic definitions like “conformance to customer requirements”. If quality of your product/service merely meets/conforms to customer requirements, it is not remarkable, but a basic expectation. That is because everyone else has mastered the art of ‘meeting’ customer’s requirements. “Total Quality” is much more than just implementing processes or doing rigorous [.
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