Sat.Oct 29, 2011 - Fri.Nov 04, 2011

QAspire

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The Importance of “Know Why”?

QAspire

Knowledge industry, particularly software, is full of people who possess “ know-how ” – knowledge of how to get something done. Give them a task, and they will be able to apply their technical skills (read ‘know-how’) to accomplish it. A lot of people possess a very sound “ know-what ” – knowledge of facts, figures and methods. Give them a topic and it is likely that they know the theory and facts.

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On “Systems Thinking” and Improvement

QAspire

A few years back, when I was struggling with some repetitive/difficult situations at work, one of my seniors (and a good friend) asked me, “Do you know the root cause of your problem?”. He went on to draw a diagram on his notebook, and connected the problem to the other parts of the organizational system. I realized that I was fighting the symptom, whereas the root cause was something completely different.

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