Ability to deal with rapid changes and uncertainties on the field is as critical a skill for organizations/teams as it is for the military troops. In military operations, lack of agility can have more serious and rapid consequences. In case of teams, individuals and organizations, the consequences may not be visible in a short term, MORE >>

People deliver their best work when they are fully engaged with the purpose of their work. In an organizational setting, people only deliver their best when they are engaged with the purpose, vision and values of the organization they work with. They look at their work as a part of a larger whole – and not just a discrete component. Download PDF ). MORE >>

Drucker got it wrong. Drucker famously wrote that “ the purpose of business is to create and keep a customer. I’m as much a fan of Drucker’s as any management scholar, but I have to part ways with him here. The purpose of business is NOT to create or to keep a customer. Certainly it is an objective, even THE primary objective of business. MORE >>

Quality is Human. When leaders rely too much on processes, metrics, facts and trends to measure project/organization’s quality, they forget one thing: that quality is about being human. Quality is human. That is because people drive quality and exercise their choice of delivering good versus great work. People work for people (customers). Quality? MORE >>

Problems, challenges and inefficiencies (in one way or the other) are a part of any organization. How organizations deal with them makes all the difference. In my career so far, I have (broadly) seen two kinds of organizations MORE >>