Fri.Jul 22, 2011

Ron Edmondson

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The Tension Between Being Accessible and Being Available

Ron Edmondson

The larger the church gets the greater the tension I feel between being accessible and being available. I want to always be accessible. I can’t always be available. To me, being accessible means you can easily find me online. It means I answer emails promptly… It means I return phone calls in a reasonable time… It means I will help you get the help or answer you need… However, there are too many demands on my time to always be available… My time, like everyone’

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The Question I Ask When Receiving a Complaint or Criticism

Ron Edmondson

When I have complaints or criticism I ask a question: Is it individual or representative? In other words: Is it one person with an problem or is it multiple people? Is it a personal issue or a public issue? Does this complaint or criticism represent one person’s opinion or is it representative of a larger number of people? The answer is critical before responding.

Team 51