October, 2011

Strategy Driven

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

The U.S. economy is still in a deep funk, and for many small business owners that means business isn’t exactly booming. Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. And the best thing about great customer service is that providing it doesn’t cost you an extra penny.

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The Advisor’s Corner – When Should Consultants Be Used?

Strategy Driven

Question: We’ve brought in a number of high priced consultants to perform a business case analysis. In hind sight, it appears we could have done the same work with internal resources. Why then did we hire these costly advisors? StrategyDriven Response: There are many reasons for hiring consultants. One or more of these likely applied in your situation: The consultants brought unique insights and experiences from outside your organization; enabling them to develop and present points of view that

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StrategyDriven Podcast Special Edition 61 – An Interview with John Maxwell, author of The 5 Levels of Leadership

Strategy Driven

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website. Special Edition 61 – An Interview with John Maxwell, author of The 5 Levels of Leadership explores the five level of leadership, how our leadership appears differently to different individuals,

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StrategyDriven Editorial Perspective – No Free Lunch

Strategy Driven

There exists a pervasive and ongoing belief among many that government has the power to eliminate hardship and create prosperity for everyone. Nothing, of course, could be farther from the truth. “You don’t make the poor richer by making the rich poorer.” Winston Churchill Prime Minister of the United Kingdom (1940-45, 51-55) and Nobel Laureate (literature) The following video is that of a lecture made by Nobel Laureate and Economist Milton Friedman.

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The Advisor’s Corner – When Should Consultants Be Used?

Strategy Driven

Question: We’ve brought in a number of high priced consultants to perform a business case analysis. In hind sight, it appears we could have done the same work with internal resources. Why then did we hire these costly advisors? StrategyDriven Response: There are many reasons for hiring consultants. One or more of these likely applied in your situation: The consultants brought unique insights and experiences from outside your organization; enabling them to develop and present points of view that

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Corporate Cultures – Individual Initiated, Documented Processes Controlled Environment

Strategy Driven

The Individual Initiated, Knowledge and Skills Controlled Environment represents a culture that seeks to actively harness and channel worker creativity. These organizations foster creativity among workers in a controlled manner that enables the company achieve its mission objectives while making room for a degree of experimentation. This culture set benefits from some added creativity and consistency but does stifle full-fledged creativity in order to minimize risks.

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StrategyDriven Podcast Video Edition – What makes an organization StrategyDriven?

Strategy Driven

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the principle, best practice, and warning flag articles found on the StrategyDriven website. Episode 2 – What makes an organization StrategyDriven?

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