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OCTOBER 23, 2012

At one time or another, we’ve all had to deal with a customer service department whose response and actions left much to be desired. A recent experience my wife and I had with the customer service department for a major retailer also illustrated how a leader shows up in those moments can influence their employees’ perceptions of their roles and consequently, impact their organization’s ability to turn a problem into an opportunity to succeed.

Goal 276

Goal Organization Learning-by-Doing System 276

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OCTOBER 9, 2012

A leader’s ability to create a collaborative environment through open communication and mutual understanding is undoubtedly becoming a critical leadership skill in today’s faster-paced, increasingly interconnected world. But how do you establish and maintain team harmony if those team dynamics are in constant flux? As team life spans continue to shrink in response to faster industry/market changes, how can leaders not only ensure team cohesion, but adapt to the changing team and pers

Team 270

Team Delegation Teamwork Open-book 270

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OCTOBER 30, 2012

Over the last few years, whether we might like it or not, reality-based shows have become a regular staple on most television networks. For my wife and I, we’ve become fans of some of the recent cooking show competitions, especially those that put talented and experienced chefs against one another to see which ones are the top chefs in the group.

Goal 264

Goal Short-term Learning-by-Doing Succession 264

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OCTOBER 2, 2012

The following is a guest post by Jeremy Kingsley. Lack of loyalty is a serious problem in organizations everywhere today. No longer do people join a company and devote the rest of their working lives to it. Companies are, of course, not exactly known for offering up thirty or forty years of employment, a gold watch and pension plan. Times have changed.

Loyalty 264

Loyalty Short-term Open-book Bottom-up 264

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OCTOBER 16, 2012

The following is a guest post by Jessica Edmondson. Ever wonder what is the best path to effective management? The Internet is notorious for offering more resources than we could ever dream of needing on how to achieve the best management style, or on how to translate your business management degree into a training strategy that works best for your company.

Management 247

Management Edmondson Reputation Education 247