Wed.Dec 07, 2011

Terry Starbucker

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Who Are The Process Whisperers, And Why Should We Be Listening To Them?

Terry Starbucker

Back in 2005, when I was SVP of Operations for a cable television company (Bresnan Communications), I started hearing whispers… They were telling me things about the business that needed our attention. Things that weren’t working. And things that were working beautifully. They were also telling me about the people that provided our customer service.

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