Terry Starbucker
APRIL 24, 2011
It’s almost May now, and you’re starting to feel a little restless. A little stale, maybe. You’ve had your head down and your team focused for 120 days straight, and with the days now getting longer and the temptation to start “coasting&# getting even stronger, you’ve hit a critical time of the year. It’s time to do a little spring cleaning.
Terry Starbucker
APRIL 20, 2011
I’ve seen a lot of books out there lately that have taken a lot of pages to explain how to get and keep customers, but it’s really pretty simple: Thank your customers for their business, preferably with a smile. Follow the Golden Rule in all your communications with customers, no matter the form. If you mess up with a customer, own up to it and apologize.
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Terry Starbucker
APRIL 17, 2011
I was presenting our quarterly operations review to the executive team at my cable TV company. It had been a particularly good quarter for all of our operating metrics, and I was pumped. It was time to lay it all out there, and gather up the kudos. Because after all, who doesn’t like to be praised? The slides kept going up on the overhead screen, one after another, all showing improvement.
Terry Starbucker
APRIL 28, 2011
I’m in Chicago today to prepare for my labor of love with my biz partner Liz Strauss, SOBCon Chicago 2011 , which starts tomorrow ( check out our website for more information, and here is the livestream of the event ). Yesterday I was in Milwaukee visiting family, and while I was there I stopped at a Starbucks on a particular street corner. It was a corner that brought back two specific memories.
Terry Starbucker
APRIL 13, 2011
There is no question that having a high level of accountability in the workplace is a good thing -the trick is getting your teammates to that point of clarity without tipping the scale over too far. That is, how do you avoid what I call the “ accountability trap “, where teammates are so focused on what happens if they run afoul of their responsibilities that they go into a kind of paralysis, unwilling to take any risks to drive the company forward.
Terry Starbucker
APRIL 10, 2011
“Terry, a fish stinks from its head down&#. It was three months into my maiden voyage as an executive, at age 27. I was in the middle of going over a laundry list of problems with my boss that had been vexing me for weeks. They were all coming from one particular region, and because of these problems the region’s financial performance was lagging all the others.
Terry Starbucker
APRIL 23, 2011
Today (4/23) is William Shakespeare’s 447th birthday, and it’s amazing to observe how much of an impact his plays, written so long ago, still have in today’s world. I was introduced to the Bard in High School back in the late 70′s – in an English class dedicated to the study of several of his works. One of them – actually, the first one we studied – was Othello.
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