Terry Starbucker

JUNE 22, 2011

Your way isn’t the only way. That’s a tough one. Because even when we realize it, AND we know that perspective must be a part of great leadership, we still find it very difficult to practice it. I know, because I “learned&# it way back in my teenage years, when I was the editor-in-chief of our high school newspaper. I knew EXACTLY what I wanted in that paper, and when I couldn’t convince the other staff to agree with me, I took matters into my own hands, and practically d

Budgeting 362

Budgeting Leadership Positioning 362

Terry Starbucker

JUNE 5, 2011

What’s a “ 21st Century Leader “? A pretty good question, no doubt. The definition and nature of great leadership in today’s digital age is an ever-evolving thing, since business models and paradigms seem to change like the weather these days (and wow, the weather has been crazy this year!). However, in my experiences and observations over the last 11+ years of this young century I’ve found that there are some clear and enduring lessons that if followed, will clearl

Leadership 334

Leadership Business Model Class Definition 334

Terry Starbucker

JUNE 12, 2011

“I want the truth!&#. “You can’t handle the truth!&#. Remember that memorable courtroom exchange in the movie “ A Few Good Men “? Tom Cruise, playing a military lawyer, is questioning a long-time Army Colonel (brilliantly played by Jack Nicholson) about whether he ordered a “Code Red&# (an illegal hazing) on one of his charges.

Career 314

Career Efficiency Team System 314

Terry Starbucker

JUNE 1, 2011

“Thank you for your business – we really appreciate it&#. That is a very valuable string of words. That is, if you say them to your customers. How do I know they are valuable? I did a little experiment at my company a few years ago. We called folks 7 days after a transaction and said those words (from a real human being, not a robo-caller).

Efficiency 280

Efficiency Productivity Products ROI 280

Terry Starbucker

JUNE 15, 2011

What if you could get in a room with 150 other like-minded people, and interact with them in a highly charged atmosphere of trust, heart, and openness? What if you could get a chance to talk about YOUR business and YOUR dreams with these 150 people, and get meaningful and actionable feedback from virtually all of them? What if you could have an opportunity to make a bunch of new friends, forge new partnerships, and enjoy a weekend in a fabulous and fun setting?

Energy 270

Energy Price Participative Conference 270

Terry Starbucker

JUNE 29, 2011

Calvin Coolidge, 30th President of the US. I was thinking a lot about “success&# today, and what it takes to get there, however we define it. Since I’m at that stage of my life where I have more of the road behind me than ahead of me, I have the benefit of a bigger and deeper rear view mirror. That look back keeps reminding me that there are certain things that are essential to being successful, and if I want to duplicate any of my past successes, I cannot forget them.

Education 256

Education Succession Development Leadership 256

Terry Starbucker

JUNE 19, 2011

The Cable Television industry held its annual gathering this past week in Chicago, and while much of the talk was about product and technology ( I think the word “cloud” has now officially taken on a different meaning – that’s an alert to Mr. Webster ), there was a smaller gathering outside the exhibit floor that was of greater interest to yours truly.

Call Center 264

Call Center Metrics Bottom-up Cost 264