Terry Starbucker
JULY 16, 2011
It’s the moment of truth. That moment when all of what you’ve put into your leadership comes to fruition. It’s when a teammate engages with a customer. All that vision, all that inspiration, all that process, all that teaching, all that alignment, all that mission statement – all that everything – comes into play right then and there.
Terry Starbucker
JULY 20, 2011
A few years back I wrote that the “Real Secret of Life&# was never growing up. What I’ve learned since then is that there should be an asterisk after that, with the following warning: “CAUTION, your rediscovered child-like wonder may take you to too many places at once&#. Indeed it can. Because it recently happened to me. I’ve always known about the old problem of “being a mile wide and an inch deep&# – that is, spreading yourself so thin trying to cover multi
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