A little over a week ago, my wife and I drove my daughter from Indiana to Texas to begin her freshman year of college. On the return trip, we drove through Oklahoma. As is common this time of year, we encountered road construction marked with a sign similar to the one above, and I felt frustrated as I thought about the coming delay. MORE >>

This afternoon, I recorded a webinar on employee motivation techniques. During the webinar, I discussed a model of human behavior that helps to explain why people do what they do. The main learning point from this model is that people MORE >>

Stating opinions as facts can be a subtle and insidious conflict conversation practice. It can sneak into your communication patterns in little ways MORE >>

And What You Can Do About It. Have you ever told yourself that you wouldn't do something? Maybe you said you wouldn't eat too much at a party. Maybe you told yourself that you wouldn't speak too soon at a meeting MORE >>

If you really want to stress someone out, just use these tactics in your communications with them MORE >>