Three Power Phrases to Disarm a Verbal Aggressor
The Recovering Engineer
NOVEMBER 4, 2011
When you feel that you have been verbally attacked, it is incredibly difficult to think of the right words to calm the situation and disarm a verbal aggressor. Developing power phrases for use in various situations can help you get past this mental roadblock so that you can respond calmly and quickly in a wide range of situations. In working with workshop participants and coaching clients to find good ways to address specific, emotionally charged situations, I have learned three power phrases yo
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