Three Words to Guarantee Conflict Escalation
The Recovering Engineer
SEPTEMBER 21, 2011
I tend to notice how people respond to certain words. I guess that’s something of an “occupational hazard” for me. As I watch how people respond, I look for patterns. And I see a strong pattern developing around three words (and some variations) that almost certainly guarantee that a conflict will start or escalate if you use them carelessly.
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