Sat.Oct 08, 2011 - Fri.Oct 14, 2011

The Recovering Engineer

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Do This If You Want to Guarantee Conflict Escalation

The Recovering Engineer

Today, as I sat in an airport business lounge waiting for a flight, I overheard bits and pieces of another traveler’s conversation. I wasn’t trying to overhear. I just couldn’t help but overhear because his volume kept getting progressively louder. From what I could tell, he was engaged in a bit of a conflict conversation. I could also tell that he was making a common mistake that rarely, if ever, leads to conflict resolution and almost always leads to conflict escalation.

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