Do This If You Want to Guarantee Conflict Escalation
The Recovering Engineer
OCTOBER 10, 2011
Today, as I sat in an airport business lounge waiting for a flight, I overheard bits and pieces of another traveler’s conversation. I wasn’t trying to overhear. I just couldn’t help but overhear because his volume kept getting progressively louder. From what I could tell, he was engaged in a bit of a conflict conversation. I could also tell that he was making a common mistake that rarely, if ever, leads to conflict resolution and almost always leads to conflict escalation.
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