Sat.Oct 29, 2011 - Fri.Nov 04, 2011

The Recovering Engineer

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Three Power Phrases to Disarm a Verbal Aggressor

The Recovering Engineer

When you feel that you have been verbally attacked, it is incredibly difficult to think of the right words to calm the situation and disarm a verbal aggressor. Developing power phrases for use in various situations can help you get past this mental roadblock so that you can respond calmly and quickly in a wide range of situations. In working with workshop participants and coaching clients to find good ways to address specific, emotionally charged situations, I have learned three power phrases yo

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