Sat.Nov 12, 2011 - Fri.Nov 18, 2011

The Recovering Engineer

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Six Questions to Make Sure You Have Communicated Effectively

The Recovering Engineer

The communication process really should be easy. You say something to another person. They hear it. They act in a way that is consistent with what you said. End of discussion. And, it’s not quite that easy. In reality, the process for spoken communication goes like this: You get a picture in your mind of what you want to communicate. You convert that picture into words, tone, and body language that describes the picture as you see it.

Workshop 269
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Five Questions to Make Sure that You Understand Others Correctly

The Recovering Engineer

Have you ever taken an action – either immediately or at some later time – based on what you heard someone say only to find out after you acted (or spoke) that you did not accurately understand their statement or request? So far, everyone I have asked this question in a face-to-face conversation answers pretty much the same way. In effect, they all say: “Yes, of course I have.

Shaw 259