Women on Business

DECEMBER 30, 2011

Guest Post by Barbara Austin. You could say there are two kinds of websites: those that are enjoyable, and those that are downright painful to use. The more pleasant the site, the more we tend to gravitate toward it, spending more time there and going back more often. So how can you ensure that your website is providing that positive experience, as opposed to making your customers want to pull their hair out?

Guidelines 169

Guidelines Bottom-up Information Content 169

Women on Business

DECEMBER 30, 2011

As of January 15 th Verizon will start charging its customers a $2.00 convenience fee for paying their bills on-line via a credit card. Now as a Verizon customer myself for my home and business, let me address all the ways that this situation was mishandled and hopefully give a summary of how customers don’t want to be treated. Don’t spring change on your customers.

Process 162

Process Cost Company Globalization 162

Women on Business

DECEMBER 30, 2011

Guest post by Rebecca of chillsauce. The key to being a great manager is to monitor your staff’s performance, identify strengths and weaknesses, and ultimately make sure your team is working productively. There are many approaches to motivating your staff and rewarding them for hard work and success, from a mention in a meeting or in a internal publication to a promotion in the company hierarchy.

Incentives 145

Incentives Morale Motivation Team Building 145