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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

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The New Economic Revolution

Strategy Driven

Between 2000 and 2012, the US labor force lost over a million private wage and salary workers yet in that same time frame, over 10 million working proprietors entered the marketplace. Enterprises with over 1000 employees lost over 1 million employees between 2002 and 2012 while enterprises with less than 25 people gained over a 1.5

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StrategyDriven Professional Podcast Episode 1 – Standing Out Among Professional Peers, part 1 of 3

Strategy Driven

methods of effectively engaging with other professionals, including recruiters, through social media. A member of the Society of Human Resource Management, she received a leadership award in 2002 from the Midwest College and University Professional Association for Human Resources. Copyright 2007-2012 by StrategyDriven, Inc.

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Making (a Little) Progress on CEO Pay

Harvard Business Review

In 2012, for instance, shareholders said no to almost $15 million in compensation for Vikram Pandit at Citigroup and to almost $6 million for Fernando Aguirre at Chiquita Brands. Shareholders in the UK have had advisory votes on pay since 2002 — but the British government has tightened the rules even more. So, expect more laws.

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Why Facebook Is a Lot Like Listerine

Harvard Business Review

In 2015, Mark Zuckerberg said that common knowledge is “an important idea for designing social media, as we often face tradeoffs between creating personalized experiences for each individual and crafting universal experiences for everyone.” ” So it’s reasonable to ask: Does Facebook generate common knowledge?

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Why Individuals No Longer Rule on Sales Teams

Harvard Business Review

From 2002 to 2012, the impact of individuals’ task performance on unit profitability companywide decreased, on average, from 78% to 51%. Take, for example, a large media company we work with that invested in an internal social-networking platform for the commercial organization.

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An Insider’s Account of the Yahoo-Alibaba Deal

Harvard Business Review

The number of internet users in China stood at roughly 5 million in 1999 but grew to 40 million in 2002, by which time it was clear that Yahoo was not getting the traction that local Chinese internet companies were seeing. search engine company Inktomi in 2002. The company subsequently went private in early 2012.