article thumbnail

Innovation Thrives Despite Piracy

The Horizons Tracker

When Napster was released in 1999 pretty much all the way through until its demise in 2002, considerable unrest swirled around the platform. The results reveal that the hack did indeed impact the number of updates developers made to apps, but it appeared mostly to affect the number of small tweaks far more than it did major product upgrades.

article thumbnail

Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

Quality 182
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Economics of Culture

Coaching Tip

In 2002 he published Creative Destruction , which argues that globalization created much of the art and music we might consider "native." He began work on The Great Stagnation by wondering why growth rates for median wages were failing to keep up with either those for the highest earners or with gross domestic product.

article thumbnail

Why Adding More Products Isn’t Always the Best Way to Grow

Harvard Business Review

Product expansion is often used as a path to growth, but it can have unintended consequences for other aspects of the business — including the customer experience central to the company’s value proposition. The company had been a star of the dot-com boom, eventually selling to eBay in 2002 for $1.5

article thumbnail

There Will Be Oil, But At What Price?

Harvard Business Review

After all, he has asserted since 2004 that global oil production was nothing to worry about, and that there would be few effects on the economy. Crude supply did not budge when oil prices tripled from 2004 to 2008, but global demand remained firm, shrugging off a recessionary dip in 2009. GDP in 2002 to a painful 9.8%

Price 9
article thumbnail

Don't Blame Your Company's Poor Performance on Its Industry

Harvard Business Review

Between 2002 and 2012, the shareholder return of the average airline company rose an uninspiring 5.6% It was just lousy timing if you happened to be in one of these industries, which were all in the bottom quartile of total shareholder returns (share price change plus dividends paid) in the 10 years through 2012. Perhaps by a lot.

TSR 8
article thumbnail

What the Mission to Mars Shows About India’s Innovators

Harvard Business Review

Emerging economies have the bulk of the world’s population, yet most of them are non-consumers of products and services that we take for granted in the West. Converting these non-consumers into consumers will require breakthrough innovations — quality products at affordable prices. Mangalyaan is not an isolated example.