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Preview Thursday: Self Leadership and the One Minute Manager

Lead Change Blog

The following is an excerpt from Chapter 3 of Self Leadership and the One Minute Manager. “Do When they begin to train an elephant, they chain the baby elephant’s leg to a pole in the ground. From Self Leadership and The One Minute Manager, copyright © 2005, 2017 by Polvera Publishing, Susan Fowler, and Laurie Hawkins.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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Customer Service Training 101

Eric Jacobson

Whether you are in a new customer service role or simply need some customer service refresher tips, Customer Service Training 101 , is the book for you. Customer Service Training 101 , is suitable for nearly any type of business – retail and non-retail. They are giving you the opportunity to make the situation right.

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Speak Your Truth So That Others Can Hear It

Leading Blog

An engineer by training, he began his career as a Navy officer and member of the US Naval Construction Battalion (Sea-bees) and the Navy Dive Community. In 2005, he brought his experience and insights into the performance of engineered systems to McKinsey and Company, where he worked as a consultant and member of the Operations Practice.

McKinsey 387
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E-Book and Good News

Michael Lee Stallard

We are seeing unprecedented opportunities to speak about developing virtuous leadership, employee engagement and unity in business, government and social sector organizations. My colleague Jason Pankau recently returned from speaking at the largest leadership conference in Asia. Navy from 2000-2005. Now for the good news.

Books 170
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The Transformative Power of Positive Leadership

Mills Scofield

Michel is finishing his assignment as Commanding General (CEO) at NATO Air Training Command in Kabul, Afghanistan in a few weeks. On 16 October 2005, an incredible feat was achieved sixteen miles West of Denver, Colorado. Now I know the definitions and variations of leadership abound. To say I''m honored is an understatement.