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A Worthy Goal for 2011 and Beyond

QAspire

Home Go to QAspire.com Guest Posts Disclaimer A Worthy Goal for 2011 and Beyond New year brings with it new predictions, agendas, resolutions and trends. One thing that remains constant (and has remained constant) is “Excellence” – which is at the core of the success of any organization, product, service or an individual.

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5 Key Lessons From Learning Organizations

QAspire

Home Go to QAspire.com Guest Posts Disclaimer 5 Key Lessons From Learning Organizations Problems, challenges and inefficiencies (in one way or the other) are a part of any organization. How organizations deal with them makes all the difference. In my career so far, I have (broadly) seen two kinds of organizations.

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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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Training Middle Managers On People Management Basics

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Training Middle Managers On People Management Basics Here is a simple idea: Whenever you have a new manager (project manager/departmental leader) joining in your organization, put him/her through a simple training program on how to manage people.

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Toxic Work Environments | N2Growth Blog

N2Growth Blog

This is why a value based approach to recruiting is a key component when teaming-out the organization, and is especially important as you build a senior leadership group. Here’s the thing – leaders who allow toxic personalities to invade their culture put the health of their entire organization at risk.

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Appointing Female CEOs Can Cause White Men To Try Less

The Horizons Tracker

Organizations around the world have been striving to make their senior managerial positions more diverse and representative of both their workforce and their customer base. The researchers analyzed the makeup of executive teams in 1,000 large and mid-sized American firms between 2006 and 2011. Firm diversity.

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Workplace Gossip | N2Growth Blog

N2Growth Blog

While the emotional distress associated with gossip can be dealt with fairly easily, the political discord that can erupt in an organization can be nothing short of disastrous. Gossip destroys trust, undermines credibility, and is one of the greatest adversaries of a healthy corporate culture.

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