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The Top 3 Corporate Communication Mistakes of 2013

leaderCommunicator

2013 gave us many examples of both good and poorly handled communication from leaders and brands. Take a look below as we detail 3 communication mistakes from 2013. In August 2013, AOL CEO Tim Armstrong announced that AOL would be reducing the number of Patch websites. What happened instead was far from morale-boosting.

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The Best Description of More Human Leadership I’ve Ever Read

Terry Starbucker

Yesterday, while looking for inspiration for this week’s post, I went into my post vault and found this absolute gem from something I posted back in February of 2006. In that post I wrote about a review in the NY Times of the book “Why Should Anyone Be Led by You?” ” by Rob Goffee and Gareth Jones.

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Succession Planning: Not Just for Older Leaders

N2Growth Blog

billion as of March 2013 (per Forbes Magazine.) Throughout all this I cannot help but ask what seems to be a fundamental underlying question about this company, and that is, who should lead Dell going forward? Yes, Michael Dell is an icon of the stature of Steve Jobs and Bill Gates.

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HBR’s 10 Must Reads on Strategic Marketing

First Friday Book Synopsis

HBR’s 10 Must Reads on Strategic Marketing HBR Editors and various contributors Harvard Busxiness Review Press (2013) How the right strategy can help create or increase demand for whatever is offered This is one in a series of volumes that anthologizes what the editors of the Harvard Business Review consider to be the “must reads” […].

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Success Begins with Quality Customer Service

Chart Your Course

The book “Loyalty Myths,” which was named the Best Business Book of 2006 by review firm Soundview, argues that it’s inaccurate to say it costs five time more to acquire new customers than to retain existing ones. Retention Is Key. Live Chat Online.

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2016 Deming Prize Winners

Deming Institute

Here is a blog post on a 2006 visit to the Toyota Motor Kyushu plant by Mike Wroblewski (read the comments on the post also). Related: 2015 Deming Prize Winners – 2013 Deming Prize Winners – Deming Prizes for 2011 go to Companies Based in India, Taiwan and Thailand. Toyota Motor Kyushu (Japan). Singapore – 1. Taiwan – 1.

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Four Ways to Grow Your Business

Chart Your Course

According to a May 2013 survey from email marketing company Constant Contact, 59 percent of small businesses say running their business is harder today than it was five years ago. The amount of small businesses using social media for marketing jumped from 5 percent in 2008 to 87 percent in 2013.

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