Harvard Business Review

AUGUST 5, 2011

In 2002 Norman Bodek , "the godfather of Lean ," came to Technicolor's Michigan facility to teach its leaders about how to implement a front-line suggestion process. The top management team learned how to structure their time on the factory floor and how to listen. Attrition declined, saving on retraining.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

APRIL 19, 2011

In the not-so-distant past, it was standard practice in customer service to hire only those candidates who knew how to follow scripts, were familiar with the necessary technology, and had several years' experience in another call center. employee attrition was cut in half.

Call Center 15

Call Center Attrition Hotels Metrics 15

Harvard Business Review

SEPTEMBER 23, 2015

Finally, peer-level tending can take the form of an engagement party or welcome-baby card, staying late to help a colleague, coaching, covering for one another, and figuring out who, when, and how to explain an employee leaving the firm. They’re not just being nice.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

MAY 28, 2015

Webb, who served in the Navy from 1993 to 2006 and radically redesigned the SEAL training course curriculum, graciously shared his insight about what works – and what fails – when effecting a training transformation. . Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent.

Training 8

Training Education Incentives Leadership 8