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6 Defining Values of a Leadership Culture

N2Growth Blog

Twelve years after launching culture change consulting services, I am finally sitting down to write about six defining values of a leadership culture. No surprise that all six values rise and fall on leadership. In 2006, one of my CEO clients in Sarasota, FL shared with me his annual employee engagement survey.

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Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Speed Versus Quality. Retention Is Key. Rewards programs are by far one of the most effective retention strategies.

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Best Leadership Blogs 2010 | N2Growth Blog

N2Growth Blog

Kevin Eikenberry ( @kevineikenberry ) opened-up voting for The Best Leadership Blogs of 2010 yesterday , and the N2growth blog was one of 11 blogs nominated for the award. I know all but one of the other nominees and would highly recommend any of them as a high quality source of leadership information. Great stuff!

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QAspire Blog: Practical Insights on Quality, Management.

QAspire

Home Go to QAspire.com Guest Posts Disclaimer In Pursuit Of “Customer Delight”: Getting The Basics Right A lot of companies have the phrase “delighting our customers” in their well-crafted mission statements and quality policies. The basis criteria might only keep the customers satisfied but not delighted.

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The Leadership Walk

N2Growth Blog

Today’s guest post by Kevin Eikenberry ( @kevineikenberry ) really resonates with me because it’s chalk full of leadership perspective. Kevin also hosts the Best of Leadership Blogs 2010 contest of which this blog is a nominee (if you haven’t voted yet, today is the last day for voting). Most would call it work.

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Leadership – No Talent Required | N2Growth Blog

N2Growth Blog

Here’s the thing – the foundational elements of leadership require no skill or talent whatsoever. In today’s post I’ll share 6 leadership characteristics that require zero talent or skill. Show-up : You can’t make a difference if you don’t show-up.

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Quality & Improvement: From “Experience” to “Advocacy”

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Quality & Improvement: From “Experience” to “Advocacy” Consider the following scenario: You go to a new restaurant for the first time. You evaluate quality of food and quality of service. You recommend their food, service, ambience and overall quality.

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